What delivery options do you offer?
The default shipping option for all orders being shipped within Europe countries is ground transportation.
Depending on the shipping destination you will have various expedited shipping options available. Please note some destinations do not have a ground shipping option due to it's location.
All other International Orders:
For all other destinations we offer an International Economy and/or International Priority shipping option depending on location.
How do you calculate estimated delivery dates?
Delivery times will vary based on your area. Beds take approximately 8 to 10 weeks. All in-stock items are shipped within 7-10 business days.
How are shipping costs calculated?
Shipping costs are calculated based on the total amount of your order before any taxes have been applied, except for Mattress & Box Spring*. Please note that all prices are listed in Euros including VAT.
, Monaco (MC)
, Germany (DE)
, Spain (ES)
, United Kingdom (GB)
, Italy (IT)
, Luxembourg (LU)
, Netherlands (NL)
, United Kingdom (UK)
, Finland (FI)
, Greece (GR)
, Ireland (IE)
, Nothern Ireland (NB)
, Poland (PL)
, Portugal (PT)
, Romania (RO)
, Sweden (SE)
, Czech Republic (CZ)
, Denmark (DK)
, Estonia (EE)
, Hungary (HU)
, Lithuania (LT)
, Latvia (LV)
, Slovenia (SI)
, Slovakia (SK)
Charges may apply for deliveries to isles (e.g. Isle of Ré, Canary Islands, Balearic islands,...).
Mattress & Box Spring:
Please call for detailed shipping costs for the mattress & box spring. The shipping costs for this item are additional and will vary based on delivery destination. The rates above are not reflective of those for the mattress & box spring.
What is your return policy?
The customer is entitled to a cooling-off period of thirty (30) whole days from the date of delivery in which to return a product for exchange or refund with no penalties. All claims mentioned after this lead will not be accepted. Returns of any products must be agreed in advance with Hotels At Home. Any damaged unpacked, dirtied items or returned incomplete are not exchangeable or returnable. The customer is informed that the beds (mattress and base ensemble) are made to order and are not exchangeable or returnable. Shipping cost for any returned items is the customer’s responsibility. Only the cost of the items will be refunded. Returned products must be sent back new, in their original packaging, accompanied by the invoice at the following address: HOTELS AT HOME - WESTIN STORE - 74, rue de la Belle Etoile - BP 52379 PARIS NORD 2 - 95942 - ROISSY CDG CEDEX FRANCE.
In case of a defective product, the customer will have to make a detailed written description of the defect and send the item back to the address mentioned above. After reception and verification, Hotels At Home will proceed to the exchange or the refund of the item according to the customer’s choice. In this case, the shipping fee of the returned item will be refunded to the customer on the base of the initial shipping fee. The refund will be directly made on the customer’s credit card within a delay inferior or equal to 15 business days after the reception of the item by Hotels At Home. Concerning the bed (Mattress and Base ensemble), the customer is informed that he must check the mattress and the base before signing the packing slip. In case of damage that may have occurred during delivery, the customer must refuse the entire delivery (Mattress and Base ensemble), or it will not be possible neither to take the bed back nor to exchange it.
Are there any items that are non-returnable?
Beds, pillows and opened bedding are not accepted for returns or exchange. Used bedding is not returnable.
How can I return an item?
Returned products must be sent back new, in their original packaging, accompanied by the invoice at the following address:
HOTELS AT HOME - WESTIN STORE - 74, rue de la Belle Etoile BP 52379 PARIS NORD 2 - 95942 - ROISSY CDG CEDEX FRANCE.
What countries do you ship to?
We currently offer shipping to most International destinations.
How are shipping costs calculated?
Shipping costs are calculated based on the total amount of your order before any taxes have been applied, except for Mattress & Box Spring*.
Please note that all prices listed are listed in Euros including VAT. The VAT rate may change according to your country of delivery.
What is the difference between your global sites?
Westin at Home™ has locations in the United States, Canada & Europe to better serve our guests. The global sites are separate sites and are presented in several language options. Product selections and sizes will also vary on the global sites.
Special Notes: When shipping to Canada the Westin at Home™ Canada site will provide you with your best shipping options and rates.
All duties and taxes are the responsibility of the recipient and will be assessed upon delivery.
Please note that all prices listed on this site are in Euros.